The REMALO Code of Ethics provides the standards and expectations shared by members of the Reverse Mortgage Association for Loan Officers (REMALO)TM.  As a member you agree to be held responsible for your actions or failure to act in the best interest of your senior clients.

Each REMALO member is expected to adhere to the Code of Ethics.

All REMALO MEMBERS SHALL:

• Treat all clients with respect.
• Provide the most accurate information possible to all prospects and clients.
• Never force or coerce a client into making a decision that is not in his or her best interest.
• Clearly represent all products and services available without prejudice.
• Honor all wishes and desires of the client.
• Return all telephone calls and inquiries in a prompt and courteous manner.
• Maintain the security and privacy of all clients to protect and safeguard their personal information.
• Accurately explain and review all relevant disclosures by giving a clear and concise explanation of each.
• Re-disclose and update any data that should change or may adversely impact the senior client.
• Encourage senior clients to involve third parties when considering a financing decision.
• Be well trained and knowledgeable.
• Maintain the highest level of trust, integrity, and professionalism at all times.
• Ensure all advertorials and solicitations meet best possible business standards and practices.

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